I think it is rather rude and a bit dishonest for people to not divulge their total fees upfront, an of course we should know to ask. But the normal person wouldn't know the questions to ask until they are burnt once like this, and then there still could be costs for walking up stairs or charge another service call if they need to go somewhere to use the bathroom and come back. THAT ISN'T A QUESTION I WOULD THINK TO ASK.
Those who attempted to bring plumbing indoors faced technical as well as attitudinal challenges. Decisions on how wastewater was removed required as much concern as those made to ensure an adequate water supply. But equally vexing was the prevailing miasma theory of disease, which held that illnesses stemmed from "bad air" that was readily identifiable by its offensive odor. This led to a distrust of early indoor plumbing that tended to leak and a deadly fear of the sewer gas that accompanied the leaks. It is no wonder then that many individuals maintained a strong belief that elimination was best taken care of out of doors.

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